Payment accepted by:

• AMEX, VISA, MASTERCARD, SOLO, SWITCH, MAESTRO, VISA DELTA, EUROCARD

• PAYMENT WILL SHOW AS V-DIRECT ON YOUR STATEMENT

• PAYPAL FUNDS ARE ALSO WELCOME (sales@Home-Arcade.co.uk)

• NOCHEX FUNDS ARE ALSO WELCOME (ebay@AmigaStuff.co.uk)

Est. Delivery Times:

• MOST ORDERS ARE DESPATCHED/SHIPPED WITHIN 48HOURS

• UK DELIVERIES ARRIVE NORMALLY WITHIN 7-10 DAYS

• OVERSEAS DELIVERIES ARRIVE NORMALLY IN 12-14 DAYS

Stock Levels:

• WE STRIVE TO ALWAYS KEEP EVERY PROMOTED TITLE IN-STOCK AT ALL TIMES

Important Info:

• ALL ITEMS ARE SUBJECT TO AVAILABILITY

• ALL IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM

• ALL TITLES ARE SUPPLIED IN EITHER DVD OR CD JEWEL CASES WITH COVERS .

• GAMES ARE SHAREWARE/FREEWARE OR PUBLIC-DOMAIN

• SOME TITLES MAY REQUIRE SOME COMPUTER KNOWLEDGE

• E&OE 

V-Direct, POBOX 583, Swindon, SN25 3WB UK

Tel: 0778 915 2830 (not 24hours)

email: sales@home-arcade.co.uk

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

We at V-Direct try really hard to make sure that all our customers receive the games and products that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. Sometimes you might have even ordered the wrong game by mistake, and don’t realise it until you receive it!

If you want to return your goods for exchange, send them back to us within seven days of receipt, in unused, un-opened condition.

If you are returning goods simply because you have changed your mind, they must be unopened and in perfect condition and returned to us within 7 days to:

V-Direct (Dept DH) POBOX 583, SWINDON, SN25 3WB

This does not affect your statutory rights

If you are returning damaged or faulty goods, please return to:

V-DIRECT (Dept FC) POBOX 583, SWINDON SN25 3WB

As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive games it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in the post.

Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

PLEASE NOTE

• Consumers have a 7 days to which to cancel their order.

• UK law is the applicable law.

• When buying goods on the internet, you are entering a legally binding contract

• We do not pass-on or sell customers contact details.

• Our on-line credit-card secure-server has 128bit encryption.

• We never send out unsolicited emails 

• after making a purchase you will see an order confirmation page.

How To Contact Us

If you need help, have an idea to improve the site or even if you have a compliant, then get in touch with us immediately! Listed below are the various reasons that you might want personal contact, and we've outlined below what you should do, or who you should contact in each event. In any event, please include your phone number, your name/address, order number, item/s name, as if your query cannot be solved by our teams, we might need to contact you about your order.

Complaints

If you have a complaint about your order or service from V-Direct, please contact us. Email complaints@Home-Arcade.co.uk. Remember to include your phone number, your name/address, order number, item/s name.

Technical Support

If you have any support questions about your order , please contact our Tech Services Team. Email support@Home-Arcade.co.uk. Remember to include your phone number, your name/address, order number, item/s name.

Order Enquiries

If you have any questions about your order, please contact our Order Services Team. Email orders@Home-Arcade.co.uk. Remember to include your phone number, your name/address, order number, item/s name.